• Chris Mackintosh

The Universe Within the Universe – Call Centre Universe

Updated: Sep 10, 2021

Business Process Outsourcing, also shortened to BPO is the practice in which a business shares work pressure with another organisation by sharing the workload or “outsourcing” selected processes to them.

The birth of the BPO industry lies in the manufacturing sector when manufacturers discovered that third-party vendors they depended on for the purpose of the supply, could perform the job more efficiently than an in-team member, and that is exactly the kind of commitment CCU abides by.

Call Centre Universe or CCU is a part of a global group of companies with a reputation for providing their excellence and expertise of over 100 years collectively in the outsourcing industry across a very wide range of avenues. The specialty of CCU’s service lies in the fact that they are acclaimed to be one of a kind in curating customised business solutions for organization, helping them to bloom.

One of CCU most recent additions, Direct Digital, use CCU to boost their outbound sales division. Direct Digital, a digital signage and media company operating in the UK, the US, Canada and Ireland. CCU have improved Direct Digitals sales sit rate in just 3 months. The transition from domestic to offshore sales has not been noticed by clients who experience the same customer driven service as before.

​“CCU is just an extension of our business.

They share our vision and ethos.”

Alex Simunovic - Direct Digital

Call Centre Universe is presently functioning in Europe, Africa, Asia, North America and South America. CCU has established and ensured their global presence not just via their services but also through their commitment and ethos, building a bond of trust and faith among their client base.

The mantra of CCU echo's the time when Susan Butcher said “I don’t know the word ‘quit.’ Either I never did, or I have abolished it.”

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